Terms of Service

1. The service and plans

Frimbim offers a free Personal plan and a paid Team plan. You can subscribe to the Team plan from your workspace's billing page. Where we agree different commercial terms with a customer in writing, those terms apply to that workspace.

The Team plan is charged as a flat fee per workspace, monthly or yearly, at the price published on our website or agreed with you in writing. Unless stated otherwise, prices exclude VAT and similar taxes, which are added where applicable.

Payments are handled by Paddle, which sells the subscription to you as Merchant of Record. Paddle charges your payment method at the start of each period, adds any tax that applies, and issues the receipt and the invoice. We never see or hold your card details. You can change your payment method or cancel at any time from the billing page in your workspace. To move between monthly and yearly, write to us: the change is prorated, so we agree the amount with you rather than charging it unannounced. Where we have agreed to invoice a workspace directly instead, those invoices are payable within the period stated on the invoice.

Each plan sets limits per workspace — how many people may be members, how many templates may be active, and similar. A Personal workspace holds one person; a Team workspace holds up to ten unless we agree a different number for that workspace in writing. A pending invitation holds a place until it is accepted, revoked or expires. Reducing a limit does not remove members or content that already exist.

When a Team subscription ends, whether you stop it or we do, the workspace returns to the Personal plan and its outstanding invitations are revoked. Invitation links that had been sent but not yet accepted stop working at that point, because a Personal workspace holds one person. Members already in the workspace keep their places, and nothing they created is removed.

Cancelling stops the next charge. The workspace keeps the Team plan until the period you have paid for ends, and returns to Personal after that.

If a payment fails, Paddle retries it and reminds you. If fees remain unpaid after reminder, we may downgrade the workspace to the Personal plan or suspend paid features. Non-payment does not by itself delete a workspace or its data. Fees already paid are not refunded when you stop using the service before the end of a paid period, except where applicable law requires otherwise. Our Refund Policy sets out when a payment is refunded and how to ask.

Frimbim also offers an interactive demo that needs no account. A visitor can open a prepared example interview or import a diff of their own, and then play every part of the resulting session themselves. These Terms apply to that use as well, including section 4 on acceptable use. Demo material is temporary: a demo session expires no later than two hours after it is created, sooner once its candidate link is first opened, and expired demo records are then deleted automatically. Treat the demo as a trial, not as a place to keep anything — and do not put real candidate information or confidential code into it. Saving a demo template to an account before it expires keeps it under the ordinary rules above.

The service may change, contain errors, be interrupted or become unavailable. We may add, remove or change functionality and may suspend or discontinue the service.

We do not provide a service-level commitment and do not guarantee that the service or any particular feature will remain available. Keep your own copies of material that you cannot afford to lose.

2. Eligibility and accounts

Account holders must be at least 18 years old and legally capable of entering into a binding agreement.

Frimbim accounts are intended for business and professional use. You must provide accurate account information and keep it reasonably up to date.

You are responsible for:

• maintaining the confidentiality of your password and account credentials, including any third-party sign-in account (such as Google) used to access Frimbim;
• activity performed through your account;
• ensuring that people using your account are authorised to do so; and
• notifying us promptly at support@frimbim.com if you suspect unauthorised access.

You must not share an individual account between unrelated people unless the service expressly supports that form of access.

A workspace on the Team plan may have several members with different roles. Each workspace has exactly one owner, who administers the workspace, is responsible for its billing, and — where the workspace is used for an organisation — confirms that they are authorised to act for that organisation. Admins and the owner are responsible for inviting only people the organisation has authorised.

A member is an owner, an admin, an interviewer or a viewer, and that role decides what they may do in the workspace. The owner and the admins invite people, change roles and remove members. Ownership does not lapse and cannot be taken: the owner passes it to another member, who then holds it. Removing a member, or a member leaving, ends their membership and their access to the workspace immediately, including in any part of the workspace they already have open.

An invitation is sent to one email address, can be used once, and works only for a Frimbim account that uses that address. It expires seven days after it is created or its link is renewed, and the record of it is deleted 30 days after it is used or expires. Anyone holding the link can use it if they control that address, so treat an invitation link as confidential.

3. Templates, sessions and participants

A template is a reusable prepared interview created from a diff. A session is an isolated instance of a template for one candidate.

Candidates may access an interview session through a private invitation link without creating an account.

Observers may access a read-only view of a session through a separate private link without creating an account.

The person or organisation that creates or distributes a candidate or observer link is responsible for:

• sending the invitation only to its intended recipients;
• explaining the purpose of the interview and the use of information collected through it;
• having an appropriate legal basis for processing candidate information;
• complying with applicable employment, privacy and anti-discrimination laws; and
• ensuring that any organisation represented by the account holder is authorised to conduct the interview.

Candidates and observers must not share private session links with unauthorised people.

Frimbim provides tools for conducting and recording code-review interviews. We do not select candidates, make hiring decisions or verify whether an interview process complies with applicable law. Account holders and their organisations remain solely responsible for their recruitment and employment decisions.

In a shared workspace, templates, sessions and their results are under the workspace's administration and control — that is, the organisation the workspace is used for decides, through its owner and admins, who may access, change or delete them. This governs custody and control inside the service; it does not transfer intellectual-property ownership, which stays with the creator under section 5. A member who leaves does not take contributed material with them (see section 9).

4. Acceptable use

You must not use Frimbim to:

• violate any applicable law or regulation;
• infringe another person’s intellectual-property, confidentiality, contractual, privacy or other rights;
• upload code, diffs, documents or other material that you do not have the right to use or share;
• upload credentials, private keys, access tokens, production secrets or unnecessary personal data;
• upload malware or other harmful code, except where the material is harmless, clearly identified and used in a legitimate security assessment with appropriate authorisation;
• gain or attempt to gain unauthorised access to Frimbim, another account, another session or any related system or data;
• interfere with, overload, damage or disrupt the service;
• bypass access restrictions, rate limits or security controls;
• scrape or systematically extract information from the service without our written permission;
• reverse-engineer the service, except to the limited extent that applicable law expressly permits it;
• impersonate another person or misrepresent your authority;
• harass, threaten or unlawfully discriminate against anyone; or
• use Frimbim for any unlawful, fraudulent or harmful purpose.

You must not attempt to access a session merely because you possess or discover its link where you know, or reasonably should know, that you are not an intended participant.

5. Your Content

“Your Content” means material submitted to or created through Frimbim by you or people participating in sessions you organise, including:

• diffs and source-code content;
• template content and settings;
• session settings;
• candidate and interviewer comments;
• expected findings and scores;
• private interviewer notes;
• candidate display names; and
• other information submitted through the service.

Each person retains ownership of the content they create. Using Frimbim does not transfer ownership of Your Content to us.

You grant us a limited, non-exclusive licence to host, copy, transmit, display and otherwise process Your Content only to the extent reasonably necessary to:

• provide the service;
• display content to authorised session participants;
• maintain and secure the service;
• provide requested support; and
• comply with applicable law.

This licence ends when the relevant content is deleted, except to the limited extent that temporary copies remain in backups or retention is required by law.

You confirm that you have all permissions and rights necessary to submit Your Content and allow us to process it as described in these Terms.

In a shared workspace, other members can access, edit and delete Your Content according to their roles. Deciding who may join a workspace, and what they may do there, is the workspace's responsibility, exercised through its owner and admins.

6. Candidate comments

Candidates retain ownership of comments and other material they submit.

By submitting content to an interview session, a candidate grants the account holder and the organisation conducting the interview a non-exclusive licence to access, copy and use that content for:

• conducting and evaluating the relevant interview;
• making and documenting recruitment decisions;
• internal review and quality assurance; and
• complying with applicable legal obligations.

The account holder must not use candidate content for unrelated purposes without an appropriate legal basis.

7. Confidentiality and security

We will use Your Content only as described in these Terms and our Privacy Policy.

We will not disclose Your Content except:

• to people you authorise;
• to personnel and service providers who need access to operate, secure or support Frimbim and who are subject to appropriate confidentiality obligations;
• where you instruct or authorise us to disclose it;
• where disclosure is reasonably necessary to investigate abuse or protect the service, its users or other people; or
• where disclosure is required by law or a valid order from a competent authority.

Our staff may open the content of an interview session — its code, including any parts hidden from the candidate, and all its comments, including those only interviewers see — only to investigate a report of abuse or unlawful use, to respond to a legal request, to check the security of the service, or to answer a support request from your workspace. Each opening is recorded with who opened it, when and why. We do not open sessions for any other purpose. Staff do not see the scores, the score notes, the expected findings or the template's notes for interviewers. Without opening a session, staff see only its label, state, dates and comment counts.

We use reasonable technical and organisational measures intended to protect the service and Your Content. However, no online service or storage system can be guaranteed to be completely secure.

You remain responsible for reviewing diffs and other material before uploading them. You should remove secrets, unnecessary personal data and confidential material that is not required for the interview.

8. Personal data

We process personal data as described in our Privacy Policy.

For personal data that we collect to operate accounts, secure the service, communicate with users and provide support, we generally determine the purposes and means of processing.

Where you submit candidate or participant information for an interview that you or your organisation controls, you are responsible for determining the purpose and legal basis for that processing. To the extent required by applicable law, we process that information on your behalf for the purpose of providing Frimbim.

You are responsible for providing candidates and other participants with any privacy information required by law.

When a workspace admin invites someone by email, we process the invited address to deliver and manage that invitation. The inviting organisation is responsible for being allowed to share the address with us for that purpose.

Where applicable law requires a separate data-processing agreement, you must ensure that an appropriate agreement is in place before submitting personal data that requires one. Contact support@frimbim.com regarding data-processing terms.

9. Deleting accounts and workspaces, and leaving

You can delete your account yourself in Settings, or request deletion by contacting support@frimbim.com from the email address associated with the account. We action verified emailed requests within 30 days.

Deleting your account. Your account, your personal data held for it, and your workspace memberships are permanently removed from our active systems. Workspaces where you are the only member are deleted with everything in them: templates, diffs, sessions, notes, findings, comments, candidate names, and participant and invitation data. In shared workspaces, material you contributed stays with the workspace, with your name removed from it. Invitations addressed to your email address are removed everywhere, including the one you joined a shared workspace by. While you are the owner of a shared workspace that has other members, you must first transfer ownership, or ask us to close the workspace.

Leaving a shared workspace. Leaving ends your membership and your access. Material you contributed stays with the workspace. The owner must transfer ownership before leaving.

Closing a shared workspace. Closing a workspace permanently removes everything in it — for every member, not only the owner. Because it destroys other people's work, it is not a button: the owner asks us, and we confirm with them before doing it. A workspace that holds only you needs no request — it is deleted with your account.

None of these operations can be undone.

Deleted information may remain temporarily in encrypted or otherwise protected backups until those backups expire or are overwritten through our normal backup cycle. Backup copies are not used for ordinary business purposes and will not be restored except where reasonably necessary for disaster recovery.

We may retain the minimum information required by applicable law or reasonably necessary to establish, exercise or defend legal claims. Where no such requirement applies, the account and its associated information will be deleted as described above.

10. Our service and intellectual property

Frimbim, including its software, interface, design, branding, documentation and underlying technology, is owned by us or our licensors and is protected by applicable intellectual-property laws.

Subject to these Terms, we grant you a limited, revocable, non-exclusive and non-transferable right to access and use Frimbim for its intended purpose.

This right does not permit you to copy, sell, sublicense, distribute or commercially exploit the service itself.

If you voluntarily provide suggestions or feedback about Frimbim, you permit us to use that feedback without restriction or payment to you. This does not give us ownership of Your Content.

11. Suspension and termination

You may stop using Frimbim at any time and may delete your account as described above.

We may restrict, suspend or terminate access where we reasonably believe that:

• you have materially breached these Terms;
• your use creates a security or legal risk;
• your account has been compromised;
• your use could harm Frimbim, another user or another person;
• suspension is required by law or a competent authority;
• fees for a paid plan remain unpaid after reminder (see section 1); or
• the service or relevant functionality is being discontinued.

Where reasonably practical, we will give notice and an opportunity to correct the issue before terminating access. We may act immediately where delay could create material harm, legal exposure or a security risk.

Provisions that by their nature should continue after termination, including provisions concerning ownership, liability, governing law and disputes, will remain effective.

12. No warranty

To the fullest extent permitted by applicable law, Frimbim is provided “as is” and “as available”.

We do not make any express or implied warranty that:

• the service will be uninterrupted, secure or error-free;
• defects will be corrected;
• data will never be lost;
• the service will meet your particular requirements; or
• the service is suitable for a particular interview, recruitment process or legal obligation.

You are responsible for deciding whether Frimbim is appropriate for your intended use.

13. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from fraud, intentional misconduct or gross negligence where such liability cannot be limited under applicable law.

Subject to the preceding paragraph and to the fullest extent permitted by law, we will not be liable for:

• indirect, incidental, special, exemplary or consequential loss;
• loss of profits, revenue, business, opportunity, goodwill or anticipated savings;
• loss, corruption or unauthorised disclosure of data;
• recruitment, employment or contracting decisions;
• acts or omissions of candidates, account holders, observers or other users; or
• unauthorised access resulting from an invitation link or account credentials being shared or inadequately protected.

Our total aggregate liability arising out of or relating to Frimbim or these Terms will not exceed the greater of:

• EUR 100; or
• the amount you paid us for the service during the 12 months immediately preceding the event giving rise to the claim.

These limitations apply regardless of the legal basis of the claim, to the extent permitted by applicable law.

14. Changes to the service and these Terms

We may update these Terms as Frimbim develops or where changes are reasonably necessary for legal, security or operational reasons.

The updated Terms will show a new “Last updated” date.

For material changes, we will make reasonable efforts to notify account holders through the service or by email before the changes take effect.

Price changes for paid plans take effect no earlier than the start of the workspace's next billing period, and we will notify affected workspaces at least 30 days in advance.

By continuing to use Frimbim after updated Terms take effect, you agree to the updated Terms. If you do not agree, you must stop using the service and delete your account before the updated Terms take effect.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of Serbia, without regard to conflict-of-law principles.

Any dispute arising from or relating to these Terms or Frimbim will be subject to the jurisdiction of the competent courts in Belgrade, Serbia.

Nothing in this section removes any rights or protections that cannot be waived under applicable law.

16. General provisions

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

A failure or delay in enforcing a provision does not waive the right to enforce it later.

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may transfer these Terms in connection with a sale, restructuring or transfer of the Frimbim business, subject to applicable law.

These Terms and any documents expressly incorporated into them constitute the agreement between you and us concerning the service.

17. Contact

Frimbim is operated by:

Company registration number (MB): 67021835
Tax identification number (PIB): 113709500

Email: support@frimbim.com